At Petaze, we want you and your pets to be completely satisfied with your purchase. Our Refund Policy ensures a hassle-free process for returns and refunds.

1. Eligibility for Returns

• Items must be returned within [X] days of delivery.
• Products must be unused, undamaged, and in their original packaging.
• Customized products and perishable items (e.g., pet food) are not eligible for return unless defective.

2. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [X] business days, and the amount will be credited to your original payment method.

3. Exchanges

• If you wish to exchange an item, please contact us within [X] days of delivery. Exchanges are subject to product availability.

4. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, contact us immediately with proof (e.g., photos). We will replace the item or issue a full refund.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received was incorrect or defective.

6. How to Initiate a Return

• Email us at [ yourpetaze@gmail.com] with your order details and reason for return.
• Once approved, we will provide instructions for shipping the product back to us.

We value your trust in Petaze and are committed to making things right for you and your furry friends! For questions, please reach out to our team at [yourpetaze@gmail.com] or call us at 8059480040